Refund Terms

Introduction

ZORVALEXIS is committed to ensuring our clients are satisfied with our products and services. We have outlined our refund policy below to detail the stipulations under which refunds may be issued.

Eligibility for Refunds

Refunds are considered under the following conditions:

• If the product received is substantially different from the product description.
• In the event of a demonstrable defect or error in the product.
• For services, if ZORVALEXIS fails to deliver the service within the agreed timeframe.

Requesting a Refund

Clients wishing to request a refund must submit a request within 14 days of the purchase date. Requests should be directed to our customer service team at [email protected]. Please include your order number and a brief description of the issue.

Processing Refunds

Upon receipt of your refund request, ZORVALEXIS will assess the eligibility based on the criteria mentioned above. Approved refunds will be processed within 7-10 business days, and the credited amount will be returned to the original method of payment.

Exclusions

Please note, refunds will not be issued for:

• Change of mind after purchase.
• Products or services that are customized or personalized at the client's request.
• Any claims made after the 14-day refund request period.

Contact Information

For further information, please contact us: